Absolutely — here is a single long copy-paste legal Terms of Service for Takween Tutors, including ALL the extra clauses you listed, written in a strong UK-style format with maximum liability protection while staying enforceable.
TAKWEEN TUTORS – TERMS OF SERVICE (CLIENTS, PARENTS, STUDENTS & TUTORS)
Effective Date: 01/01/2026
Takween Tutors (“Takween”, “we”, “us”, “our”) provides a platform to connect Clients (Parents/Guardians, Students and Adult Learners) with independent Tutors. These Terms of Service (“Terms”) apply to all users of our website, systems, booking pages, payment pages, and any associated services (together, the “Platform”).
IMPORTANT: PLEASE READ CAREFULLY. By accessing, browsing, registering, booking, paying for, attending Sessions, or providing tutoring services through Takween Tutors, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.
1. DEFINITIONS
In these Terms, the following definitions apply:
“Client” means any Parent/Guardian, Student, or Adult Learner who requests, books, purchases, or receives tutoring services via the Platform.
“Student” / “Tutee” means the learner receiving tutoring services, including children and adults.
“Parent/Guardian” means the legal parent or guardian of a Student under 18 who books or supervises tutoring services.
“Tutor” means an independent individual who offers and provides tutoring services through the Platform.
“Session” means any tutoring lesson, class, revision session, mentoring session, consultation, learning support, or educational interaction delivered by a Tutor to a Student.
“External Communication Tools” means any third-party services used for communication or lesson delivery including, without limitation, Zoom, Google Meet, Microsoft Teams, email, SMS/text message, WhatsApp, phone calls, or any other external platform.
“Booking” means a scheduled Session or package of Sessions arranged via the Platform.
“Fees” means amounts payable for Sessions, packages, subscriptions, service fees, platform fees, or any other charges shown at checkout or otherwise agreed.
2. OUR ROLE – PLATFORM ONLY / NOT THE PROVIDER OF TUITION
2.1 Takween is not the Tutor. Takween Tutors operates solely as a platform and facilitator for introductions and administration. We are not a school, college, awarding body, exam centre, or education provider. We do not deliver tutoring services ourselves unless explicitly stated in writing.
2.2 Independent Tutor relationship. Each Tutor is an independent, self-employed contractor and is not an employee, worker, agent, representative, partner, or joint venture of Takween Tutors.
2.3 Direct contract for teaching. The educational service is delivered by the Tutor to the Client/Student. To the maximum extent permitted by law, any agreement for teaching, educational guidance, and delivery of Sessions is between the Tutor and the Client.
2.4 No control over Tutors. Takween Tutors does not control the manner, method, content, or delivery of tutoring, nor does it supervise Sessions.
2.5 No responsibility for Tutor conduct. Takween Tutors accepts no responsibility and shall not be liable for any Tutor’s actions, omissions, behaviour, negligence, misconduct, professionalism, suitability, teaching methods, advice, communications, or materials.
3. ELIGIBILITY AND ACCOUNT RESPONSIBILITIES
3.1 Age requirements.
(a) Students under 18 must have a Parent/Guardian responsible for booking, payments, supervision, and acceptance of these Terms on the Student’s behalf.
(b) Adult learners (18+) may book directly.
3.2 Accurate information. You agree to provide accurate and complete information and to keep it updated.
3.3 Account security. You are responsible for keeping login details confidential and for all activity under your account. Takween Tutors is not liable for unauthorised access resulting from your failure to secure your account.
4. BOOKINGS, FEES, PAYMENTS, PACKAGES AND SUBSCRIPTIONS
4.1 Booking Sessions. Sessions may be booked via our Platform or via authorised booking systems used by Takween Tutors.
4.2 Fees. Fees are displayed at the point of booking/purchase and may include Tutor fees and/or Platform fees.
4.3 Payment processing. Payments may be processed by third-party payment processors (e.g., Stripe). Takween Tutors does not store full payment card details.
4.4 Price changes. Takween Tutors may change pricing, packages, and offerings at any time. Price changes do not affect confirmed Bookings already paid for unless required by law or due to obvious pricing errors.
4.5 Failed payments. If a payment fails, is reversed, or is charged back, we may suspend access to Sessions and/or the Platform until the balance is settled.
5. CANCELLATIONS, RESCHEDULING AND NO-SHOWS
5.1 Cancellation policy. Cancellation and rescheduling rules may vary by Tutor, Session type, or package and will be shown at booking or communicated in writing.
5.2 Late cancellations / no-shows. If a Client cancels late or does not attend, the Session may be chargeable in full.
5.3 Tutor cancellations. Tutors may occasionally need to cancel or reschedule. Takween Tutors does not guarantee immediate replacement and is not liable for any inconvenience or losses resulting from Tutor cancellations.
5.4 Technical issues. If a Session is disrupted due to internet failure, device issues, or third-party outages, Takween Tutors is not responsible for such disruptions.
6. ONLINE SESSIONS, EXTERNAL COMMUNICATION AND THIRD-PARTY PLATFORMS
6.1 Use of External Communication Tools. Sessions may be delivered via External Communication Tools. You acknowledge and agree that:
(a) Takween Tutors does not own, operate, control, or warrant the performance or security of External Communication Tools;
(b) third-party terms and privacy policies apply;
(c) any risks associated with using External Communication Tools (including technical failure, recording, or data handling by third parties) are accepted by the user.
6.2 Communications outside the Platform. Clients and Tutors may communicate via external channels (email, SMS, WhatsApp, phone, Zoom chat, etc.). Takween Tutors is not responsible for any communications, disputes, agreements, conduct, harassment, or outcomes occurring outside our Platform.
6.3 No monitoring. Takween Tutors does not monitor Sessions, calls, messages, or external communications and has no obligation to do so.
7. SESSION RECORDING POLICY (CONSENT REQUIRED)
7.1 No recording without consent. Sessions must not be recorded (audio or video) unless all participants (including the Tutor, the Student, and where applicable the Parent/Guardian) provide clear, informed consent in advance.
7.2 Legal compliance. Any recording must comply with applicable law including UK GDPR, the Data Protection Act 2018, privacy laws, and safeguarding expectations.
7.3 Storage and sharing. Any user who records a Session is solely responsible for:
(a) lawful basis for recording;
(b) secure storage;
(c) restricting access;
(d) deletion when no longer required; and
(e) ensuring recordings are not shared unlawfully or inappropriately.
7.4 Takween not liable. Takween Tutors is not responsible or liable for any unlawful recording, misuse, distribution, or data breach relating to Session recordings made by Tutors, Clients, Students, or Parents/Guardians.
8. PARENT/GUARDIAN SUPERVISION (UNDER-16s)
8.1 Supervision requirement. For Students under the age of 16, the Parent/Guardian agrees that the Student must be appropriately supervised during Sessions, particularly where Sessions occur online or in any unsupervised environment.
8.2 Environment responsibility. The Parent/Guardian is responsible for ensuring:
(a) the Student has a safe and suitable learning environment;
(b) appropriate device access and internet connection;
(c) the Student’s appropriate behaviour;
(d) safeguarding and online safety, including monitoring communications where appropriate.
8.3 No responsibility for supervision. Takween Tutors does not provide supervision, childcare, or safeguarding monitoring during Sessions and accepts no liability for any incident occurring due to lack of supervision.
9. TUTOR SCREENING, DBS AND BACKGROUND CHECK DISCLAIMER (STRONG)
9.1 Screening efforts. Takween Tutors may, at its discretion, carry out interviews, checks, identity verification, reference checks, qualification review, and/or DBS checks.
9.2 No guarantee of suitability or safety. You acknowledge and agree that:
(a) any checks (including DBS) are not a guarantee of safety, suitability, competence, reliability, honesty, or future conduct;
(b) checks may be limited in scope, time-bound, or dependent on third-party data;
(c) a DBS check does not confirm a person is risk-free or appropriate for every Student;
(d) Takween Tutors makes no warranties regarding any Tutor’s suitability, performance, or conduct.
9.3 Client responsibility to assess fit. Clients and Parents/Guardians remain responsible for assessing whether a Tutor is appropriate for the Student’s needs.
10. EDUCATIONAL OUTCOMES DISCLAIMER
10.1 Takween Tutors does not guarantee results, including but not limited to:
(a) exam grades;
(b) school admission success;
(c) passing GCSEs, A-Levels, BTECs, or any qualification;
(d) improved performance or confidence;
(e) specific learning outcomes.
10.2 Outcomes depend on multiple factors including Student ability, effort, attendance, curriculum changes, and Tutor delivery.
11. USER CONDUCT AND ACCEPTABLE USE
11.1 Users must behave respectfully, professionally, and lawfully.
11.2 You must not:
(a) harass, threaten, abuse, discriminate, or behave inappropriately;
(b) share illegal, harmful, sexual, or abusive content (especially involving minors);
(c) attempt to access other users’ data unlawfully;
(d) misuse the Platform for fraud, chargeback abuse, or payment evasion;
(e) bypass or attempt to bypass the Platform’s payment systems;
(f) share confidential information unlawfully;
(g) impersonate any person or entity;
(h) upload viruses or malicious code.
12. PLATFORM MISUSE, SUSPENSION AND ACCOUNT BANNING
12.1 Right to suspend/terminate. Takween Tutors may suspend, restrict, or terminate access to the Platform immediately and without notice if we reasonably believe that you:
(a) breached these Terms;
(b) acted unlawfully or fraudulently;
(c) abused Tutors, Clients, Students, or staff;
(d) attempted to circumvent payment;
(e) misused personal data;
(f) created safeguarding concerns;
(g) damaged the reputation of Takween Tutors.
12.2 No liability for termination. Takween Tutors shall not be liable for any losses resulting from suspension or termination of access.
12.3 Outstanding payments remain due. Termination does not remove any obligation to pay outstanding Fees or charges owed.
13. NON-CIRCUMVENTION (ANTI-POACHING)
13.1 Platform protection. Where Takween Tutors introduces a Tutor to a Client (or Student/Parent/Guardian), you agree not to circumvent the Platform.
13.2 No off-platform hiring. Clients/Parents/Students agree they must not hire, engage, or pay a Tutor directly outside the Platform for tutoring services introduced via Takween Tutors during the introduction period and for 12 months following the last Session booked through Takween Tutors, unless Takween Tutors provides written consent.
13.3 No off-platform solicitation. Tutors agree they must not solicit, encourage, or accept direct payment outside the Platform from any Client introduced via Takween Tutors during the same period.
13.4 Fair compensation. If circumvention occurs, Takween Tutors reserves the right to charge an introduction/administration fee equivalent to 30% of the estimated annual value of the tutoring arrangement (or such other reasonable fee as permitted by law), plus any reasonable costs of enforcement.
13.5 Reasonableness. This clause is intended to protect Takween Tutors’ legitimate business interests, including the costs of recruiting, vetting, onboarding, and maintaining Tutors and Clients.
14. CHARGEBACKS, PAYMENT DISPUTES AND FRAUD PROTECTION
14.1 No chargeback abuse. Clients must not initiate chargebacks or payment disputes dishonestly, including for Sessions that were delivered or made available.
14.2 Evidence provision. In the event of a payment dispute, Takween Tutors may provide evidence to payment processors including booking confirmations, attendance logs, communications, and Tutor confirmation of Session delivery.
14.3 Fees and recovery. If a chargeback occurs, Takween Tutors may:
(a) suspend your account;
(b) recover any chargeback amounts, reversal fees, and administrative costs;
(c) refer the matter to debt recovery where lawful and proportionate.
14.4 Legitimate disputes. Nothing in this clause prevents Clients from raising genuine disputes; however, Takween Tutors reserves the right to investigate and determine appropriate outcomes.
15. TUTOR OBLIGATIONS AND INSURANCE REQUIREMENT
15.1 Self-employment responsibility. Tutors confirm they are self-employed and solely responsible for:
(a) taxes and National Insurance;
(b) business registration (if applicable);
(c) legal compliance;
(d) invoicing (where relevant);
(e) maintaining their own professional standards.
15.2 Mandatory insurance. Tutors must maintain appropriate insurance, including as a minimum:
(a) Public Liability Insurance; and
(b) Professional Indemnity Insurance (where applicable for educational advice/services).
15.3 Proof of insurance. Tutors must provide proof of insurance upon request. Failure to maintain insurance may result in immediate suspension or removal from the Platform.
15.4 No liability for lack of insurance. Takween Tutors is not responsible for any losses arising from a Tutor’s failure to hold valid insurance.
16. DATA PROTECTION AND GDPR
16.1 Compliance. Takween Tutors processes personal data in accordance with UK GDPR and the Data Protection Act 2018.
16.2 Privacy Policy. Our Privacy Policy forms part of these Terms and explains how we collect, use, store, and protect personal data and how users may exercise their rights.
16.3 User responsibility. Tutors and Clients are responsible for ensuring they comply with data protection law for any personal data they handle outside Takween Tutors’ systems.
16.4 External tools. Takween Tutors is not responsible for third-party handling of personal data through External Communication Tools.
17. INTELLECTUAL PROPERTY
17.1 Takween IP. All Platform branding, design, text, systems, templates, and materials are owned by Takween Tutors or licensed to us.
17.2 Restrictions. You may not copy, reproduce, distribute, resell, reverse engineer, or exploit Platform content without written permission.
17.3 Tutor materials. Tutors retain ownership of their own original teaching materials unless otherwise agreed.
18. DISCLAIMERS AND NO WARRANTIES
18.1 The Platform is provided on an “as is” and “as available” basis.
18.2 Takween Tutors makes no warranties that:
(a) the Platform will be uninterrupted, secure, or error-free;
(b) Tutors will be continuously available;
(c) Sessions will meet expectations;
(d) learning outcomes will be achieved.
19. LIMITATION OF LIABILITY (MAXIMUM PERMITTED BY LAW)
19.1 No liability for Tutor actions. To the maximum extent permitted by law, Takween Tutors is not liable for any claim, loss, damage, injury, cost, or expense arising from or relating to:
(a) Tutor conduct, negligence, misconduct, wrongdoing, or advice;
(b) any Session content or delivery;
(c) disputes between Tutors and Clients;
(d) communications outside the Platform;
(e) academic results or outcomes;
(f) misuse of External Communication Tools;
(g) unlawful recordings or data misuse by users.
19.2 Indirect losses excluded. Takween Tutors is not liable for indirect or consequential losses including loss of profits, loss of opportunity, reputational damage, loss of data, or emotional distress.
19.3 Liability cap. To the maximum extent permitted by law, Takween Tutors’ total liability to any user for any claim is limited to the total amount paid to Takween Tutors in the 30 days prior to the event giving rise to the claim, or £50, whichever is higher.
19.4 Non-excludable liability. Nothing in these Terms limits or excludes liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability that cannot legally be excluded under UK law.
20. INDEMNITY
You agree to indemnify and hold harmless Takween Tutors, its directors, staff, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
(a) your breach of these Terms;
(b) your misuse of the Platform;
(c) your conduct during Sessions or communications;
(d) Tutor/Client disputes;
(e) unlawful recording or sharing of Session content;
(f) data misuse or GDPR breaches by you.
21. TERMINATION
21.1 Takween Tutors may terminate or restrict access at any time where reasonably necessary to protect users, the Platform, or our business.
21.2 Termination does not affect any rights accrued before termination and does not remove any obligation to pay outstanding Fees.
22. CHANGES TO THESE TERMS
We may update these Terms at any time. The latest version will be published on our website. Continued use of the Platform after changes means you accept the updated Terms.
23. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
24. CONTACT
For questions, complaints, or support, contact:
Email: [email protected]
If you want, I can also create matching Takween Tutors Privacy Policy + Tutor Agreement (separate contract) + Safeguarding Policy so your legal pages look complete and professional on the website.
TAKWEEN TUTORS – TERMS OF SERVICE (CLIENTS, PARENTS, STUDENTS & TUTORS)
Effective Date: 01/01/2026
Takween Tutors (“Takween”, “we”, “us”, “our”) provides a platform to connect Clients (Parents/Guardians, Students and Adult Learners) with independent Tutors. These Terms of Service (“Terms”) apply to all users of our website, systems, booking pages, payment pages, and any associated services (together, the “Platform”).
IMPORTANT: PLEASE READ CAREFULLY. By accessing, browsing, registering, booking, paying for, attending Sessions, or providing tutoring services through Takween Tutors, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.
1. DEFINITIONS
In these Terms, the following definitions apply:
“Client” means any Parent/Guardian, Student, or Adult Learner who requests, books, purchases, or receives tutoring services via the Platform.
“Student” / “Tutee” means the learner receiving tutoring services, including children and adults.
“Parent/Guardian” means the legal parent or guardian of a Student under 18 who books or supervises tutoring services.
“Tutor” means an independent individual who offers and provides tutoring services through the Platform.
“Session” means any tutoring lesson, class, revision session, mentoring session, consultation, learning support, or educational interaction delivered by a Tutor to a Student.
“External Communication Tools” means any third-party services used for communication or lesson delivery including, without limitation, Zoom, Google Meet, Microsoft Teams, email, SMS/text message, WhatsApp, phone calls, or any other external platform.
“Booking” means a scheduled Session or package of Sessions arranged via the Platform.
“Fees” means amounts payable for Sessions, packages, subscriptions, service fees, platform fees, or any other charges shown at checkout or otherwise agreed.
2. OUR ROLE – PLATFORM ONLY / NOT THE PROVIDER OF TUITION
2.1 Takween is not the Tutor. Takween Tutors operates solely as a platform and facilitator for introductions and administration. We are not a school, college, awarding body, exam centre, or education provider. We do not deliver tutoring services ourselves unless explicitly stated in writing.
2.2 Independent Tutor relationship. Each Tutor is an independent, self-employed contractor and is not an employee, worker, agent, representative, partner, or joint venture of Takween Tutors.
2.3 Direct contract for teaching. The educational service is delivered by the Tutor to the Client/Student. To the maximum extent permitted by law, any agreement for teaching, educational guidance, and delivery of Sessions is between the Tutor and the Client.
2.4 No control over Tutors. Takween Tutors does not control the manner, method, content, or delivery of tutoring, nor does it supervise Sessions.
2.5 No responsibility for Tutor conduct. Takween Tutors accepts no responsibility and shall not be liable for any Tutor’s actions, omissions, behaviour, negligence, misconduct, professionalism, suitability, teaching methods, advice, communications, or materials.
3. ELIGIBILITY AND ACCOUNT RESPONSIBILITIES
3.1 Age requirements.
(a) Students under 18 must have a Parent/Guardian responsible for booking, payments, supervision, and acceptance of these Terms on the Student’s behalf.
(b) Adult learners (18+) may book directly.
3.2 Accurate information. You agree to provide accurate and complete information and to keep it updated.
3.3 Account security. You are responsible for keeping login details confidential and for all activity under your account. Takween Tutors is not liable for unauthorised access resulting from your failure to secure your account.
4. BOOKINGS, FEES, PAYMENTS, PACKAGES AND SUBSCRIPTIONS
4.1 Booking Sessions. Sessions may be booked via our Platform or via authorised booking systems used by Takween Tutors.
4.2 Fees. Fees are displayed at the point of booking/purchase and may include Tutor fees and/or Platform fees.
4.3 Payment processing. Payments may be processed by third-party payment processors (e.g., Stripe). Takween Tutors does not store full payment card details.
4.4 Price changes. Takween Tutors may change pricing, packages, and offerings at any time. Price changes do not affect confirmed Bookings already paid for unless required by law or due to obvious pricing errors.
4.5 Failed payments. If a payment fails, is reversed, or is charged back, we may suspend access to Sessions and/or the Platform until the balance is settled.
5. CANCELLATIONS, RESCHEDULING AND NO-SHOWS
5.1 Cancellation policy. Cancellation and rescheduling rules may vary by Tutor, Session type, or package and will be shown at booking or communicated in writing.
5.2 Late cancellations / no-shows. If a Client cancels late or does not attend, the Session may be chargeable in full.
5.3 Tutor cancellations. Tutors may occasionally need to cancel or reschedule. Takween Tutors does not guarantee immediate replacement and is not liable for any inconvenience or losses resulting from Tutor cancellations.
5.4 Technical issues. If a Session is disrupted due to internet failure, device issues, or third-party outages, Takween Tutors is not responsible for such disruptions.
6. ONLINE SESSIONS, EXTERNAL COMMUNICATION AND THIRD-PARTY PLATFORMS
6.1 Use of External Communication Tools. Sessions may be delivered via External Communication Tools. You acknowledge and agree that:
(a) Takween Tutors does not own, operate, control, or warrant the performance or security of External Communication Tools;
(b) third-party terms and privacy policies apply;
(c) any risks associated with using External Communication Tools (including technical failure, recording, or data handling by third parties) are accepted by the user.
6.2 Communications outside the Platform. Clients and Tutors may communicate via external channels (email, SMS, WhatsApp, phone, Zoom chat, etc.). Takween Tutors is not responsible for any communications, disputes, agreements, conduct, harassment, or outcomes occurring outside our Platform.
6.3 No monitoring. Takween Tutors does not monitor Sessions, calls, messages, or external communications and has no obligation to do so.
7. SESSION RECORDING POLICY (CONSENT REQUIRED)
7.1 No recording without consent. Sessions must not be recorded (audio or video) unless all participants (including the Tutor, the Student, and where applicable the Parent/Guardian) provide clear, informed consent in advance.
7.2 Legal compliance. Any recording must comply with applicable law including UK GDPR, the Data Protection Act 2018, privacy laws, and safeguarding expectations.
7.3 Storage and sharing. Any user who records a Session is solely responsible for:
(a) lawful basis for recording;
(b) secure storage;
(c) restricting access;
(d) deletion when no longer required; and
(e) ensuring recordings are not shared unlawfully or inappropriately.
7.4 Takween not liable. Takween Tutors is not responsible or liable for any unlawful recording, misuse, distribution, or data breach relating to Session recordings made by Tutors, Clients, Students, or Parents/Guardians.
8. PARENT/GUARDIAN SUPERVISION (UNDER-16s)
8.1 Supervision requirement. For Students under the age of 16, the Parent/Guardian agrees that the Student must be appropriately supervised during Sessions, particularly where Sessions occur online or in any unsupervised environment.
8.2 Environment responsibility. The Parent/Guardian is responsible for ensuring:
(a) the Student has a safe and suitable learning environment;
(b) appropriate device access and internet connection;
(c) the Student’s appropriate behaviour;
(d) safeguarding and online safety, including monitoring communications where appropriate.
8.3 No responsibility for supervision. Takween Tutors does not provide supervision, childcare, or safeguarding monitoring during Sessions and accepts no liability for any incident occurring due to lack of supervision.
9. TUTOR SCREENING, DBS AND BACKGROUND CHECK DISCLAIMER (STRONG)
9.1 Screening efforts. Takween Tutors may, at its discretion, carry out interviews, checks, identity verification, reference checks, qualification review, and/or DBS checks.
9.2 No guarantee of suitability or safety. You acknowledge and agree that:
(a) any checks (including DBS) are not a guarantee of safety, suitability, competence, reliability, honesty, or future conduct;
(b) checks may be limited in scope, time-bound, or dependent on third-party data;
(c) a DBS check does not confirm a person is risk-free or appropriate for every Student;
(d) Takween Tutors makes no warranties regarding any Tutor’s suitability, performance, or conduct.
9.3 Client responsibility to assess fit. Clients and Parents/Guardians remain responsible for assessing whether a Tutor is appropriate for the Student’s needs.
10. EDUCATIONAL OUTCOMES DISCLAIMER
10.1 Takween Tutors does not guarantee results, including but not limited to:
(a) exam grades;
(b) school admission success;
(c) passing GCSEs, A-Levels, BTECs, or any qualification;
(d) improved performance or confidence;
(e) specific learning outcomes.
10.2 Outcomes depend on multiple factors including Student ability, effort, attendance, curriculum changes, and Tutor delivery.
11. USER CONDUCT AND ACCEPTABLE USE
11.1 Users must behave respectfully, professionally, and lawfully.
11.2 You must not:
(a) harass, threaten, abuse, discriminate, or behave inappropriately;
(b) share illegal, harmful, sexual, or abusive content (especially involving minors);
(c) attempt to access other users’ data unlawfully;
(d) misuse the Platform for fraud, chargeback abuse, or payment evasion;
(e) bypass or attempt to bypass the Platform’s payment systems;
(f) share confidential information unlawfully;
(g) impersonate any person or entity;
(h) upload viruses or malicious code.
12. PLATFORM MISUSE, SUSPENSION AND ACCOUNT BANNING
12.1 Right to suspend/terminate. Takween Tutors may suspend, restrict, or terminate access to the Platform immediately and without notice if we reasonably believe that you:
(a) breached these Terms;
(b) acted unlawfully or fraudulently;
(c) abused Tutors, Clients, Students, or staff;
(d) attempted to circumvent payment;
(e) misused personal data;
(f) created safeguarding concerns;
(g) damaged the reputation of Takween Tutors.
12.2 No liability for termination. Takween Tutors shall not be liable for any losses resulting from suspension or termination of access.
12.3 Outstanding payments remain due. Termination does not remove any obligation to pay outstanding Fees or charges owed.
13. NON-CIRCUMVENTION (ANTI-POACHING)
13.1 Platform protection. Where Takween Tutors introduces a Tutor to a Client (or Student/Parent/Guardian), you agree not to circumvent the Platform.
13.2 No off-platform hiring. Clients/Parents/Students agree they must not hire, engage, or pay a Tutor directly outside the Platform for tutoring services introduced via Takween Tutors during the introduction period and for 12 months following the last Session booked through Takween Tutors, unless Takween Tutors provides written consent.
13.3 No off-platform solicitation. Tutors agree they must not solicit, encourage, or accept direct payment outside the Platform from any Client introduced via Takween Tutors during the same period.
13.4 Fair compensation. If circumvention occurs, Takween Tutors reserves the right to charge an introduction/administration fee equivalent to 30% of the estimated annual value of the tutoring arrangement (or such other reasonable fee as permitted by law), plus any reasonable costs of enforcement.
13.5 Reasonableness. This clause is intended to protect Takween Tutors’ legitimate business interests, including the costs of recruiting, vetting, onboarding, and maintaining Tutors and Clients.
14. CHARGEBACKS, PAYMENT DISPUTES AND FRAUD PROTECTION
14.1 No chargeback abuse. Clients must not initiate chargebacks or payment disputes dishonestly, including for Sessions that were delivered or made available.
14.2 Evidence provision. In the event of a payment dispute, Takween Tutors may provide evidence to payment processors including booking confirmations, attendance logs, communications, and Tutor confirmation of Session delivery.
14.3 Fees and recovery. If a chargeback occurs, Takween Tutors may:
(a) suspend your account;
(b) recover any chargeback amounts, reversal fees, and administrative costs;
(c) refer the matter to debt recovery where lawful and proportionate.
14.4 Legitimate disputes. Nothing in this clause prevents Clients from raising genuine disputes; however, Takween Tutors reserves the right to investigate and determine appropriate outcomes.
15. TUTOR OBLIGATIONS AND INSURANCE REQUIREMENT
15.1 Self-employment responsibility. Tutors confirm they are self-employed and solely responsible for:
(a) taxes and National Insurance;
(b) business registration (if applicable);
(c) legal compliance;
(d) invoicing (where relevant);
(e) maintaining their own professional standards.
15.2 Mandatory insurance. Tutors must maintain appropriate insurance, including as a minimum:
(a) Public Liability Insurance; and
(b) Professional Indemnity Insurance (where applicable for educational advice/services).
15.3 Proof of insurance. Tutors must provide proof of insurance upon request. Failure to maintain insurance may result in immediate suspension or removal from the Platform.
15.4 No liability for lack of insurance. Takween Tutors is not responsible for any losses arising from a Tutor’s failure to hold valid insurance.
16. DATA PROTECTION AND GDPR
16.1 Compliance. Takween Tutors processes personal data in accordance with UK GDPR and the Data Protection Act 2018.
16.2 Privacy Policy. Our Privacy Policy forms part of these Terms and explains how we collect, use, store, and protect personal data and how users may exercise their rights.
16.3 User responsibility. Tutors and Clients are responsible for ensuring they comply with data protection law for any personal data they handle outside Takween Tutors’ systems.
16.4 External tools. Takween Tutors is not responsible for third-party handling of personal data through External Communication Tools.
17. INTELLECTUAL PROPERTY
17.1 Takween IP. All Platform branding, design, text, systems, templates, and materials are owned by Takween Tutors or licensed to us.
17.2 Restrictions. You may not copy, reproduce, distribute, resell, reverse engineer, or exploit Platform content without written permission.
17.3 Tutor materials. Tutors retain ownership of their own original teaching materials unless otherwise agreed.
18. DISCLAIMERS AND NO WARRANTIES
18.1 The Platform is provided on an “as is” and “as available” basis.
18.2 Takween Tutors makes no warranties that:
(a) the Platform will be uninterrupted, secure, or error-free;
(b) Tutors will be continuously available;
(c) Sessions will meet expectations;
(d) learning outcomes will be achieved.
19. LIMITATION OF LIABILITY (MAXIMUM PERMITTED BY LAW)
19.1 No liability for Tutor actions. To the maximum extent permitted by law, Takween Tutors is not liable for any claim, loss, damage, injury, cost, or expense arising from or relating to:
(a) Tutor conduct, negligence, misconduct, wrongdoing, or advice;
(b) any Session content or delivery;
(c) disputes between Tutors and Clients;
(d) communications outside the Platform;
(e) academic results or outcomes;
(f) misuse of External Communication Tools;
(g) unlawful recordings or data misuse by users.
19.2 Indirect losses excluded. Takween Tutors is not liable for indirect or consequential losses including loss of profits, loss of opportunity, reputational damage, loss of data, or emotional distress.
19.3 Liability cap. To the maximum extent permitted by law, Takween Tutors’ total liability to any user for any claim is limited to the total amount paid to Takween Tutors in the 30 days prior to the event giving rise to the claim, or £50, whichever is higher.
19.4 Non-excludable liability. Nothing in these Terms limits or excludes liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any other liability that cannot legally be excluded under UK law.
20. INDEMNITY
You agree to indemnify and hold harmless Takween Tutors, its directors, staff, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
(a) your breach of these Terms;
(b) your misuse of the Platform;
(c) your conduct during Sessions or communications;
(d) Tutor/Client disputes;
(e) unlawful recording or sharing of Session content;
(f) data misuse or GDPR breaches by you.
21. TERMINATION
21.1 Takween Tutors may terminate or restrict access at any time where reasonably necessary to protect users, the Platform, or our business.
21.2 Termination does not affect any rights accrued before termination and does not remove any obligation to pay outstanding Fees.
22. CHANGES TO THESE TERMS
We may update these Terms at any time. The latest version will be published on our website. Continued use of the Platform after changes means you accept the updated Terms.
23. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
24. CONTACT
For questions, complaints, or support, contact:
Email: [email protected]
If you want, I can also create matching Takween Tutors Privacy Policy + Tutor Agreement (separate contract) + Safeguarding Policy so your legal pages look complete and professional on the website.